MG Virtual Line

Customer Journey

Experience the simplest way to join a queue. No apps, no forms, no hassle. Just scan, wait, and get notified when your order is ready.

Designed by Mayank Gaur • Revolutionary customer experience
3 Simple Steps Real-time Updates Smart Notifications

Complete User Flow

1

Scan QR Code

Point your camera at the shop's QR code. Instantly redirected to the queue system.

2

Get Token

Add optional note and get your token number. See your position in real-time.

3

Get Notified

Receive real-time notifications when your order is ready for collection.

Step-by-Step Breakdown

1

Arrive at the Shop

What You See:
  • • QR code displayed at the shop entrance or counter
  • • Shop name and current serving number visible
  • • Clear instructions: "Scan to join queue"
What You Do:
  • • Open your phone's camera app
  • • Point camera at the QR code
  • • Tap the notification to open the queue page

Pro Tip: No need to download any apps! Your phone's built-in camera works perfectly.

2

Join the Queue

Queue Information:
  • • Shop name automatically filled
  • • Current serving number displayed
  • • Estimated wait time shown
  • • Optional note field for special requests
Your Actions:
  • • Add optional note (e.g., "Extra spicy", "No onions")
  • • Tap "Get Token" button
  • • Receive your unique token number
  • • See your position in the queue

Real-time Updates: Your position updates automatically as the queue progresses.

3

Wait & Get Notified

Live Dashboard:
  • • Your token number prominently displayed
  • • Current serving number updates in real-time
  • • Estimated wait time recalculated
  • • Queue position and status visible
Smart Notifications:
  • • "Next in Queue" notification when you're up next
  • • "Now Serving" notification when your order is ready
  • • Browser notifications (with permission)
  • • In-app notification history

Freedom to Wait: You can browse nearby shops, sit comfortably, or do other activities while waiting.

4

Collect Your Order

When Notified:
  • • Go to the counter when you receive "Now Serving" notification
  • • Show your token number to the vendor
  • • Collect your order
  • • Confirm service completion in the app
Service History:
  • • All your orders are saved in history
  • • Track service times and wait periods
  • • View completed orders across all shops
  • • Rate and review your experience

Complete Experience: From joining the queue to collecting your order, everything is tracked and optimized.

Why Customers Love MG Virtual Line

Instant Join

No waiting in physical lines to get a token

📱

No App Required

Works with any smartphone camera

🔔

Smart Alerts

Know exactly when your order is ready

🆓

Completely Free

No charges, no subscriptions, no hidden fees

User Interface Preview

Queue Status Dashboard

Your Token
#12
Serving
#9
Est. Wait
6m

📍 Pizza Palace

📝 Note: Extra cheese, no onions

⏰ Joined: 2:30 PM

Notification Center

🔔
Now Serving
Your token #12 is ready for collection
Next in Queue
You're next! Please be ready
📱
Token Received
You got token #12 at Pizza Palace

Multi-Shop Experience

Your Active Shops

Pizza Palace
#12
Status: Created
Coffee Corner
#8
Status: Pending

Benefits of Multi-Shop

  • • Join multiple queues simultaneously
  • • Track all your orders in one place
  • • Get notifications for each shop independently
  • • View complete service history across all vendors
  • • No need to remember different apps or systems

Pro Tip: You can join a queue at one shop, then browse nearby shops and join their queues too!

Ready to Experience Seamless Queue Management?

Join thousands of customers enjoying stress-free waiting